Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Reigate | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Reigate collects, uses, and protects your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Reigate is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Reigate and across the UK. We act as the Data Controller for all personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and relevant clinical data required for prescribing
Payment information: Billing details processed securely through our payment provider
Consultation data: Responses to health questionnaires and any communications with our pharmacist team
Technical data: IP address, browser type, and website usage information collected via cookies

3. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatment safely and appropriately
To dispense and deliver prescribed medications — orders are typically dispatched within 1 working day of pharmacist approval
To communicate with you regarding your treatment, order status, or any clinical concerns
To maintain accurate medical and dispensing records as required by GPhC regulations
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and website experience

Our lawful bases for processing under UK GDPR include the performance of a contract, compliance with legal obligations, and, for special category health data, the provision of healthcare and treatment services.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: Required for the website to function correctly, including secure login and session management
Analytical cookies: Help us understand website traffic and user behaviour to improve our service
Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

Prescribing partners: Independent prescribers involved in authorising your treatment may access relevant clinical information
Delivery services: Your name and delivery address are shared with our courier partner solely for the purpose of fulfilling your order
Payment processors: Secure third-party providers handle payment transactions; we do not store full card details
Regulatory bodies: We may be required to share information with the GPhC, NHS, or other authorities to meet legal obligations
Healthcare providers: With your consent, we may share relevant information with your GP or other healthcare professionals involved in your care

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years following your last interaction with us, or longer where required by pharmacy regulations or law. Payment data is retained only as long as necessary for accounting and legal compliance purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted via our website is encrypted using SSL technology.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for your data to be deleted in certain circumstances, and object to or restrict how we process your data. You may also have the right to data portability in some cases. If you wish to exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to submit a data-related request, please contact us:

Pharmacy Weight Loss Reigate
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours. If you have a concern about how we have handled your personal data, you have the right to raise it with the relevant supervisory authority responsible for data protection in the UK.